Online Purchase - FAQ

Please find the most frequently asked questions for Online Purchases below. Should you still have questions contact us



  • Card payment: We accept payments with Visa, Mastercard, and American Express.
  • PayPal: We accept payment with PayPal.
  • Financing: payments to our Financing Partner TIAA can be either by ACH (aka bank transfer), cheques or credit card.  

Shipping & Taxes

  • The shipping cost depends on the weight and dimensions of the product. It is dynamically calculated at the checkout.
  • Import taxes will be calculated at the checkout as well. The cost you see on our website is the final cost. DHL or others won't charge you any additional import tax and no further fees are to be paid by our customers.


  • Should you wish to cancel an order, you can do so until the point where the order has been prepared for shipping. Please contact us on if you wish to cancel an order.


Warranty & Support